Services Alt
Welcome to Building Principles
Is Your Business Protected From An Ada Lawsuit?

The Growing Demand for Accessibility in Customer Service

CASp Inspection & ADA Compliance Services

Building Principles will get you the peace of mind of being ADA compliant, call one of our Certified Access Specialists today. Call or text us to set up your free consultation

The Growing Demand for Accessibility in Customer Service

Blog: The Growing Demand for Accessibility in Customer Service
April 18, 2023 |

Increased Demand for Accessibility

As the population ages and more people with disabilities enter the workforce and consumer market, the demand for accessibility in customer service is increasing. Businesses that fail to meet the needs of customers with accessibility needs risk losing out on a growing market and risking getting hit with an ADA lawsuit. Learn how businesses can adapt to meet this demand and provide equal access to products and services.

How Many People Have Accessibility Needs

The United States has a large population of individuals who live with disabilities, making accessibility a major concern for businesses. In fact, it is estimated that nearly one in five people in the US have some form of disability. This means that companies must be aware of the accessibility requirements set forth by the Americans with Disabilities Act (ADA) and ensure that their products and services are accessible to all customers.

Blog: Element #1

Training Staff on Accessibility and Disability Etiquette

One of the most important steps businesses can take to meet the growing demand for accessibility in customer service is to train their staff on accessibility and disability etiquette. This includes educating employees on how to communicate effectively with customers with disabilities, understanding different types of disabilities and their unique needs, and providing accommodations when necessary. By investing in staff training, businesses can create a welcoming and inclusive environment for all customers.

Blog: Element #2

Implementing Assistive Accommodations

People with disabilities should have access to the same opportunities as everyone else. Implementing assistive accommodations such as brail, signs, ramps, and more are essential for businesses to ensure that all customers can access their products and services safely and inclusively. Companies must take into account the accessibility needs of their customers when creating products and services. To ensure your business is ADA compliant seeking the help of a Certified Access Specialist is always recommended to ensure accuracy and avoid the risk of not only an Accessibility Lawsuit but your business reputation as well.

Blog: Element #3
Share This Article:
Mission Statement

We as a society are morally obligated to provide proper accessibility for the disabled. At Building Principles, we believe that most business owners have every intention of making their business fully accessible. Our CASp Inspectors aim to help those business owners with the best intentions provide an accessible place to purchase goods and services for everyone. By creating an accessible environment, you send a message to the almost 26% of Americans living with disabilities that you care and can positively affect your business.

If you are looking to get your business ADA compliant and want protection from costly ADA lawsuits. Don't hesitate and give us a call or contact us at the link below to get a quote for your business, and see how we can get your business accessible and protected today.

More Blogs Contact Us
 Contact Building Principles

Get Your Business ADA Compliant Today!

Service Areas our main service areas but not limited to these locations